“Trust is one of the most essential forms of capital a leader has.”
When Harvard Professor of Technology and Operations Management Frances Frei was introduced to solve critical cultural and discrimination issues at a major rideshare company, she knew from years of experience that rebuilding trust in leadership was key to finding a positive outcome for the business.
Working with her spouse and business partner, Frei’s method for fostering trust created a holistic shift in how trust in leadership is perceived.
“Leadership really isn’t about you,” wrote Frei and Morriss in the Harvard Business Review.
Trust in leadership, according to Frei and Morriss, stems from a combination of a leader’s perceived authenticity, logic and empathy, and leaders can improve trust by identifying which of those three factors is their weakest spot, or “trust wobble.”
Guided by these core tenets of leadership, companies with higher levels of trust typically have employees with less stress and burnout and more productivity, engagement and overall job satisfaction.
Trust is fundamental to the leadership style of Group Director of Technology Stephen Matysik at Work & Co, who said that trust is the key to helping his team reach their ambitious goals. Built In NYC spoke with Matysik and Trumid’s Head of Automation Engineering, Paul Chered, to learn more about their experience, leadership styles and what keeps them excited about the future.
Paul Chered
Head of Automation Engineering • Trumid
Trumid is a fintech company that brings technology and product design to corporate bond trading.
Tell us a little bit about yourself. What’s your professional background, and why were you brought on to lead this team?
As a seasoned trader, quantitative analyst and software designer, my journey in the capital markets has been driven by a relentless pursuit of precision and efficiency, leveraging technology to achieve even greater success. My passion for automation and tech-driven innovation has led me to fixed income trading, a market which until recently has largely resisted the automation trends that have transformed trading in other asset classes. Fixed income has traditionally been dominated by voice-based execution with individuals negotiating trades over the phone.
The tide began to change post the Global Financial Crisis with the introduction of electronic trading protocols aided by dramatic advances in software tools, AI, and data science. Accumulation of proprietary data by market participants putting these tools to work is now shifting this trend into high gear.
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